Frequently asked questions

To book a caravan through Camplify, start by becoming a member of the community. Once your account is created, utilise the search bar at the top of the page to look for your desired location for either vehicle collection or delivery. The results will display all available listings in that specific area or region. If needed, use the filter bar at the top to refine your search based on criteria such as: Dates for hire, Vehicle type, Amenities, Berths (number of people who can sleep in the van), Hire type, and more. Upon finding a caravan you're interested in, click on the listing to view additional details about the van. After reading the vehicle description, amenities, and hiring rules, and if you're still interested, submit a booking request by entering your desired dates in the calendar on the right-hand side of the screen. Review the cost breakdown before hitting the "Request to Book" button. After clicking "Request to Book," you'll be redirected to a second page where you can select any extra products and send a message to us. Note that we have specific questions for you to answer, which is part of the process. Answer these questions, ask your own if needed, and finalise your request. Once completed, engage in a conversation with us via the platform's messaging system. After finalising details, we will approve your booking, providing you with 48-72 hours to make payment. Upon securing payment, discuss pickup and drop-off times with us. As the hire dates approach, you'll receive notification of the pickup location. On the day of hire, we will conduct a van handover, demonstrating its correct use. Note: A booking request is an expression of interest; a booking is not confirmed until we approve and payment is made.

All our bookings are managed through Camplify. Instead of a 'bond,' Camplify utilises an Accident Excess. Similar to a hotel, they take an imprint of your credit card when you make a booking, and funds are only deducted if damage occurs during the hire. If any damage occurs, the held amount will be equivalent to the Accident Excess package chosen during the booking. This is done on a per-incident basis, mirroring the approach used in car rentals.

Camplify mandates a 25% deposit to confirm the booking, except when it's within 30 days, in which case full payment is necessary. Once your booking is approved, we request payment within 48 hours of your booking request. Failure to make the payment within this timeframe grants us the right to cancel your booking.

In case of a typical issue with the caravan, please contact us initially as we may be able to provide guidance. For breakdowns requiring NRMA Roadside Assistance, reach out to Camplify first. Subsequently, contact us to inform us of the situation, as we need to make decisions regarding the caravan. In the event of an accident, prioritise safety, move off the road, and call Emergency Services. If another vehicle is involved, document the scene with photos and collect the other driver's licence and registration details. Contact us and send us the information. Please also inform Camplify at your earliest convenience.

A minimum hire period of 3 days (not night) is required. Please note that during peak holiday periods, this duration may be subject to increase without prior notice.

The necessary tow capacity for your vehicle differs among our various caravans. Prior to making a booking, please confirm that your vehicle possesses adequate tow capacity. You can verify this by contacting your vehicle's manufacturer or checking the tow ball compliance plate. The specific tow capacities for each caravan are explicitly outlined on Camplify listing and in their respective listings within the 'rent us' section of our website.

All you need is a tow bar. We have a 7-pin or a 12-pin plug for you, free of charge. At an additional cost, we can provide you with a wireless electric brake controller and towing mirrors if needed.

Yes you can, within 150km. Please contact us to discuss your requirements and to obtain a quote.

Typically, we recommend allocating 30 mins to an hour. Ensuring our hirers feel confident before their departure is important to us, so if additional time is needed, it's absolutely fine with us.